Customer Success Analyst

We are looking for a Customer Success Analyst, responsible for monitoring and analyzing the health profiles of accounts and providing meaningful analysis and insights to the Customer Success Team.  This position reports directly to the Director of Customer Success.  

Primary Responsibilities:

  • Assist Customer Success Managers with engagement data
  • Assist Fraud Strategy and Customer Operations with calibration analysis
  • Run regression files and provide results review
  • Maintain all Customer Success systems
  • Provide daily reporting on customer base
  • Monitor success of market
  • Monitor support queue and work with Tech teams on issue resolution

Our ideal candidate:

  • Bachelor’s degree in a related field or a combination of education and appropriate experience, minimum of 1-3 years
  • Ability to communicate effectively in a business environment
  • Excellent communication and organizational skills
  • Knowledge and experience with business intelligence analytics
  • Desire to join a driven team of customer success professionals with a team-oriented, customer- centric mindset and attitude
  • Willingness and ability to travel on behalf of the company
  • Proficient in excel and other data analytics tools

Company Benefits and Perks:

It’s no secret that we work hard, but we also strive to create an office environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive and happy:

  • Above market salary
  • Full health, dental and vision coverage
  • Opportunity to participate in the company’s employee stock option program
  • Life insurance, short-term, and long-term disability paid for by the company
  • 401(k) plan offered with employer match
  • Learning and career growth prospects
  • Paid holiday and time off
  • Referral bonus program
  • High-end hardware to work with
  • Ability to working with bleeding edge technology right here in AZ
  • Fast paced Startup Culture

About Emailage:

Emailage, founded in 2012 and with offices in Phoenix, London, Sao Paulo, Sydney and Singapore, is a leader in helping companies significantly reduce online fraud. Through key partnerships, proprietary data, and machine-learning technology, Emailage builds a multi-dimensional profile associated with a customer’s email address and renders a predictive risk score. Customers realize significant savings from identifying and stopping fraudulent transactions.

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